Who we are
SPLUG (“SPLUG”, “we”, “us”) is a product operated by Nifelux Technologies Limited (RC 9980878), a company incorporated in Nigeria with its office in Lagos, Nigeria. These Terms of Service (“Terms”) govern your access to and use of the SPLUG website, dashboard and related services (the “Service”).
By creating an account or using the Service you agree to these Terms, our Privacy Policy and our Refund Policy. If you do not agree, do not use the Service.
Eligibility and your account
- You must be at least 18 years old and able to enter into a binding contract.
- You must give accurate registration details and keep your login credentials secure. You are responsible for all activity on your account.
- One person may not hold multiple accounts to abuse promotions, refunds or limits.
- Tell us promptly at contact@nifelux.com if you suspect unauthorised use of your account.
The Service
SPLUG lets you rent a temporary virtual phone number for a selected service and country in order to receive SMS verification codes (one-time passwords). Numbers are supplied by independent third-party providers through two routes, “Budget” and “Priority”.
- Numbers are temporary and generally single-use. After your order ends a number may be reassigned by the supplier to someone else.
- We do not guarantee that any particular service will accept a number, that a code will be delivered, or that a service or country will be available at any time.
- Do not use SPLUG numbers for accounts you may need to recover by SMS later, for banking or government services, or for anything that requires a number registered in your own name.
Acceptable use
You agree not to use the Service, directly or indirectly, to:
- commit or facilitate fraud, scams, phishing, identity theft or impersonation of any person;
- send spam or create accounts in bulk for spam, fake engagement, or manipulation of platforms;
- evade bans, suspensions, age limits or other restrictions imposed by any platform;
- harass, threaten or harm anyone, or access accounts or systems you are not authorised to access;
- break any applicable law, including Nigerian cybercrime, financial and data protection laws, or the terms of the third-party service you are verifying;
- resell the Service, scrape it, interfere with its operation, or attempt to bypass its pricing or security controls.
We may refuse, suspend or cancel orders and accounts that we reasonably believe breach this section, and may report unlawful activity to the relevant authorities.
Wallet and payments
- Purchases are paid from your SPLUG wallet, which is denominated in Nigerian naira (₦). You fund the wallet through our third-party payment partner; the minimum funding amount is ₦500, and a 3% service fee is charged on each funding payment. OPay and PalmPay may be temporarily unavailable as payment methods.
- Your wallet balance is a prepaid credit for buying numbers on SPLUG only. It is not a bank account or e-money account, does not earn interest, and is not withdrawable, transferable or exchangeable for cash.
- A funding payment is credited once our payment partner confirms it. We are not responsible for delays or errors caused by banks or payment partners, but we will help you resolve them.
- We may correct any balance that was credited in error, including after a reversed or disputed payment.
Prices
Prices depend on the route, service, country and supplier stock, and may change at any time. The exact price is shown before you confirm a purchase, and that is the amount deducted from your wallet for that order.
Cancellations and refunds
Unused numbers can be cancelled while they are still waiting for a code, and the price is returned to your wallet. Refunds are made to your SPLUG wallet, not to your bank account. Full details are in our Refund Policy.
Third-party services
Number supply, payment processing, hosting and other parts of the Service rely on third parties. We are not responsible for the acts, omissions, availability or policies of those third parties, or of the apps and websites you choose to verify.
Suspension and termination
You may stop using the Service at any time and ask us to close your account. We may suspend or terminate your access, with or without notice, if you breach these Terms, if required by law, or to protect the Service or other users. Wallet balances are not refunded in cash on account closure, except where required by law.
Disclaimers
The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose, uninterrupted availability and that every code will be delivered.
Limitation of liability
To the fullest extent permitted by law, Nifelux Technologies Limited will not be liable for any indirect, incidental, special or consequential loss, or for loss of profits, data, accounts or opportunities, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid for the specific order giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded under Nigerian law.
Indemnity
You agree to indemnify Nifelux Technologies Limited against claims, losses and costs arising from your breach of these Terms or your misuse of the Service.
Changes to these Terms
We may update these Terms from time to time. We will post the updated version on this page with a new “Last updated” date. Continuing to use the Service after a change means you accept the updated Terms.
Governing law
These Terms are governed by the laws of the Federal Republic of Nigeria. The courts of Lagos State, Nigeria have jurisdiction over any dispute, without limiting any rights you have under consumer protection law. We encourage you to contact us first so we can try to resolve any issue informally.
Contact
Nifelux Technologies Limited (RC 9980878), Lagos, Nigeria. Email: contact@nifelux.com.