Frequently asked questions

SPLUG is a virtual number service by Nifelux Technologies Limited. You rent a temporary phone number for a specific app or website, receive the SMS verification code on your SPLUG dashboard, and keep your personal number private.

Create a free account, fund your naira wallet, then open “Buy number”. Choose a route (Budget or Priority), pick the service you want to verify and a country. The exact price is shown before you confirm, and the number appears on your dashboard straight away.

No. SPLUG works in your phone or computer browser. Keep the dashboard open while you wait and the code appears automatically.

They are two different number suppliers. Budget usually has the lowest prices for popular services. Priority offers wider availability across services and countries, so it is a good alternative when Budget has no stock or a code does not arrive. Each route shows its own price before you pay.

A number is active for a limited window set by the supplier, typically up to about 20 minutes. The dashboard shows an approximate countdown and checks for your code automatically.

While a number is still waiting, you can tap “Cancel and refund” to return the full price to your wallet (some suppliers require a short wait before cancelling). If a number expires without a code, the full price is refunded to your wallet automatically.

Numbers are temporary and single-use. They may be reassigned by the supplier after your order ends, so do not use SPLUG numbers for accounts you need to recover by SMS in future.

Go to Wallet, enter an amount (minimum ₦500, plus a 3% service fee) and continue to our payment partner’s secure checkout. Your balance updates once the payment is confirmed.

No. SPLUG wallet funds can only be used to buy numbers on SPLUG and cannot be withdrawn, transferred or exchanged for cash. Please fund only what you plan to use.

Payments are usually confirmed within a few minutes. If your balance has not updated after 30 minutes, email contact@nifelux.com with your registered email, the amount, the time of payment and any reference shown.

Codes and messages for your orders are shown only in your account. We store them so you can view your order history, and we handle them in line with our Privacy Policy.

You must not use SPLUG for fraud, impersonation, spam, harassment, evading bans, or anything unlawful, or in breach of the rules of the service you are verifying. See the Terms of Service for the full list.

Email contact@nifelux.com from your registered email address and ask us to close your account. Note that remaining wallet balance is not refundable when an account is closed.