Summary
Wallet funds are non-withdrawable
Your SPLUG wallet is a prepaid balance for purchases on SPLUG only. Funded amounts cannot be withdrawn to a bank account, transferred to another user or exchanged for cash. Please fund only what you plan to use.
Except where required by law or in the case of a confirmed payment error (for example, a duplicate charge for the same funding request), we do not refund wallet funding back to your bank account or card.
Unused numbers
- Cancel while waiting: if a number is still waiting for a code, tap “Cancel & refund” on your dashboard. The full price of that order is returned to your wallet immediately. Some suppliers only allow cancellation after a short initial period.
- Failed purchases: if a purchase fails after your wallet was charged, the amount is returned to your wallet automatically.
- Expired without a code: if a number expires without any code being delivered, the full price is refunded to your wallet automatically, usually within minutes. If you ever don’t see it, contact support with the order details.
When refunds do not apply
- A code or SMS was delivered to the number, even if you did not use it or the service later rejected the number.
- The number was used in breach of our Terms of Service.
- The request is made more than 7 days after the order.
Funding problems
If your payment was successful but your wallet was not credited after 30 minutes, email contact@nifelux.com with your registered email, the amount, the date and time, and any reference from the payment page. We will check with our payment partner and credit your wallet once the payment is confirmed.
How refunds are paid
All approved refunds are credited to your SPLUG wallet balance and can be used for future purchases.
Contact
Questions about a refund? Email contact@nifelux.com. This policy forms part of our Terms of Service.